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Customer Service Representative

Canadian Bearings
Thunder Bay, CAN
Full-time
Mid · 3+ years experience
Onsite
CAD 45000-55000 yearly / year
Discovered 1 months ago
LinkedIn Learning

Full Job Posting

  • Act as first point of contact for customers via phone, email or in-person (sales counter).
  • Complete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).
  • Engage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.
  • Effectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.
  • Ensure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).
  • Build and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.
  • Provide after-hours on-call customer support, when required/assigned.
  • Conduct outbound sales calls to service assigned accounts and promote increased profitability.
  • Oversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.
  • Coordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.
  • Manage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment
  • Provide in-person counter sales and other branch-specific support as required.
  • Actively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.
  • Mathematical skills
  • Proficiency in English is required, and being bilingual in French is considered an asset
  • Effective problem-solving ability
  • 3-5 years of experience with customer service
  • Evidence-based decision-making skills
  • Basic computer literacy
  • Analytical skills
  • Clear and effective verbal and written communication
  • Post-secondary education
  • Knowledge of customers, products, industry, and vendors
  • Ability to manage multiple competing priorities, and deal with stress effectively
  • Attention to detail
  • Competitive Compensation

• Comprehensive Flex Benefits Program

  • RRSP Matching
  • Paid time off on your birthday

• Employee Recognition Program

  • Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
  • Constructive, engaging organizational culture
  • Opportunity to work alongside experienced industry professionals
  • Opportunities for growth and development

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