Customer Service Representative | Technical Support
Role Overview
Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative, Internet/Voice, at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.
At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.
As a Customer Service Representative, Internet/Voice, you will work from one of our call center locations where you will help optimize the high-speed services for our internet and voice technology, using diagnostic tools and troubleshooting guides to provide efficient resolution.
We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Hourly
Career progression opportunities - earn more as you grow
Full Job Posting
Overview
Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative, Internet/Voice, at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.
At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.
As a Customer Service Representative, Internet/Voice, you will work from one of our call center locations where you will help optimize the high-speed services for our internet and voice technology, using diagnostic tools and troubleshooting guides to provide efficient resolution.
We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.
Full-time
Entry-level
Paid on-the-job training
Hourly
Career progression opportunities - earn more as you grow
Success Profile
What does it take to be a successful Customer Service Representative, Internet/Voice, at Spectrum? Here’s what we're looking for.
Resilient
Empathetic
Patient
Positive
Adaptable
Strong communicator
Day in the Life
How We Prepare You
Unlimited Opportunities to Grow
Our Customer Service Representatives provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:
Listen actively to analyze common technical issues related to internet and phone
Ask probing questions to gather details on the issue
Show understanding and deliver information clearly and politely to build rapport
Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues
Use de-escalation techniques to remain composed during challenging interactions
Participate in team coaching sessions and team meetings
Your Schedule
- Shift start times vary based on business needs and to ensure we’re providing our customers with the support they need during peak times.
- A career at Spectrum offers more than just a job—it’s an investment in your future. We provide the tools and resources you need to succeed, with robust career development programs designed to help you unlock your potential. Beyond formal training, our team provides hands-on support in the classroom and on-the-job to ensure you are comfortable and confident in your new role.
Paid Training
Customer Service Representatives participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:
On-site and instructor-led classroom training
Real-time and on-the-job training sessions
Peer mentoring and regular coaching sessions
Ongoing updates to ensure your knowledge of evolving Spectrum products and services
Your Earnings Elevated
Earn more, faster. Our total compensation package provides Customer Service Representatives with competitive wages, opportunities for performance-based bonuses , robust healthcare benefits and a market-leading retirement plan. Our employees also have the opportunity to receive free or discounted Spectrum services.
When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.
Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.
Establish yourself as a successful Customer Service Representative and you can continue to grow through Customer Operations programs including skill building, mentorship and career self-progression programs to help you advance your career – and increase your earnings. Continuous learning, networking and hitting your performance goals will help fuel your growth and success.
You’ll also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free . Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost . Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.
Rewards
Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:
Competitive Compensation Competitive starting wages with opportunities to increase your earnings as you grow.
Competitive Compensation
- Supporting Well-Being High-quality and affordable health and insurance benefits.
Supporting Well-Being
Retirement Plan 401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.
Retirement Plan
Employee Stock Purchase Plan Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.
Employee Stock Purchase Plan
Free & Discounted Products Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.
Free & Discounted Products
Education Benefit Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.
Training Schedule: 10:00am-7:00pm Sunday-Thursday
- Schedules After Training: All schedules 2nd shift working minimum one weekend day and start times ranging between 1:00pm and 3:00pm
- Are you positive and proactive with a passion for helping people? Do you enjoy active listening and solving problems? Are you tech-savvy and love to multi-task? Then you’ll thrive as a professional Customer Service Representative at Spectrum. Customer Service Representatives are vital to our mission, taking inbound calls and providing support that strengthens connections between Spectrum and our residential customers.
- As a Customer Service Rep with a focus on Internet and Voice Repair, you'll provide customer support by phone, troubleshoot internet and phone technical issues, and handle basic billing inquiries and payments. Every day, your work will connect people in ways that matter and make a positive impact on our subscribers and the company.
- WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST
- Continuously learning and turning that knowledge into customer service wins
- Uncovering customers needs, creating solutions, and resolving problems
- Making a positive impression on customers through a best-in-class experience
- Representing a Fortune 100 company with professionalism and courtesy
- Working in an open, friendly environment with a supportive, energetic team
- We are a large organization operating 24/7 bustling call centers offering a variety of shifts. With your customer-centric mentality and a variety of tools and resources, you’ll overcome challenges and get services running smoothly. Be prepared to manage tough feedback from clients and convey a strong understanding of Spectrum services. If you’d enjoy this type of dynamic job, we want to hear from you.
- WHAT YOU’LL BRING TO SPECTRUM
- Required Qualifications
- Education : High school diploma or equivalent
- Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
- Language : Ability to read, write, speak and understand English
- Preferred Qualifications
- Experience : 6+ months of customer service or related experience; 6+ months of basic technical support experience; 6+ months of heavy volume phone experience; 6+ months working with computers and software applications
- Technical Skills : MS Office, computer skills, typing
- Skills : Communication, organization, time management, customer service
- Abilities : Dependable, problem-solving, professional, positive, proactive, multi-tasking, resilient
About Spectrum
Parent group profile
Charter Communications
Leading broadband connectivity company and cable operator.
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