Customer Service Representative | Technical Support

Attentive listener. Problem solver. Tech savvy. Sounds like you? If so, a career as a Customer Service Representative, Internet/Voice, at Spectrum may be right for you. With a passion for solving problems and an eagerness to learn, you can achieve your financial and career goals here.

At Spectrum, our connectivity products – Spectrum Internet, Mobile, streaming and linear Video, and Voice – seamlessly converge to power our customers' digital lives.

As a Customer Service Representative, Internet/Voice, you will work from one of our call center locations where you will help optimize the high-speed services for our internet and voice technology, using diagnostic tools and troubleshooting guides to provide efficient resolution.

We provide a comprehensive training program to help you become a subject matter expert on our products and services while you create positive experiences for our customers and achieve your financial goals. While six months of customer service experience is preferred, as a member of our team, you’ll have the tools and resources needed to build a long and successful career with us.

Full-time

Entry-level

Paid on-the-job training

Hourly

Career progression opportunities - earn more as you grow

What does it take to be a successful Customer Service Representative, Internet/Voice, at Spectrum? Here’s what we're looking for.

Resilient

Empathetic

Patient

Positive

Adaptable

Strong communicator

Day in the Life

How We Prepare You

Unlimited Opportunities to Grow

Our Customer Service Representatives provide excellent service and solutions to help create positive connections and experiences for our customers. As a member of our team, you will:

Listen actively to analyze common technical issues related to internet and phone

Ask probing questions to gather details on the issue

Show understanding and deliver information clearly and politely to build rapport

Utilize company tools, resources, and your subject matter expertise to troubleshoot and resolve technical issues

Use de-escalation techniques to remain composed during challenging interactions

Participate in team coaching sessions and team meetings

Customer Service Representatives participate in comprehensive, paid training to learn all about our products and services. Your learning journey includes:

On-site and instructor-led classroom training

Real-time and on-the-job training sessions

Peer mentoring and regular coaching sessions

Ongoing updates to ensure your knowledge of evolving Spectrum products and services

Earn more, faster. Our total compensation package provides Customer Service Representatives with competitive wages, opportunities for performance-based bonuses , robust healthcare benefits and a market-leading retirement plan. Our employees also have the opportunity to receive free or discounted Spectrum services.

When you’re motivated, have a strong work ethic, and believe in the power of our products and services — it shows. Work hard and you’ll see the financial rewards from your time, energy, and effort. We’ll celebrate your successes with other incentives including merchandise, experiences, gift cards and more. Top performers also have the opportunity to attend an all expenses paid trip to recognize their contributions to our success.

Whether you’re sharpening your skills through continued education or taking on new responsibilities to get to the next level, the opportunities for personal and professional growth are unlimited.

Establish yourself as a successful Customer Service Representative and you can continue to grow through Customer Operations programs including skill building, mentorship and career self-progression programs to help you advance your career – and increase your earnings. Continuous learning, networking and hitting your performance goals will help fuel your growth and success.

You’ll also be able to continue or complete their education and develop skills for in-demand roles – 100% tuition-free . Our Education Benefit gives full-time employees access to a catalog of associate degrees, bachelor’s degrees, certificate and bootcamp programs with no out-of-pocket cost . Full-time employees can also receive up to $10,000 per year towards graduate degrees and other programs outside of the catalog after one year of service.

Spectrum is committed to rewarding your contributions to our success and supporting all aspects of your well-being. We provide:

Competitive Compensation Competitive starting wages with opportunities to increase your earnings as you grow.

Retirement Plan 401(k) with 100% company match up to 6% of pay – that’s a total of 12% per year in retirement contributions.

Employee Stock Purchase Plan Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service.

Free & Discounted Products Free and discounted Spectrum services and deep discounts on Spectrum Mobile™ regardless of where you live.

Education Benefit Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more.