Customer Service Representative
Full Job Posting
What You'll Do
- You will respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts while ensuring prompt and efficient service. You will act as a liaison between customers and internal teams to facilitate account administration, scheduling, and order processing, and provide clerical support including maintaining records and answering phones. Occasional travel by automobile and airplane may be required for business purposes.
- Essential Functions
- Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
- Report customer feedback to management for continuous improvement.
- Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
- Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
- Verify computer-generated invoices to ensure proper account billing.
- Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
- Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
- Other essential duties may be applicable and assigned as necessary.
- What Experience and Education You Need
- High school diploma or general education degree (GED) required.
- Minimum 0 years of experience required in customer service or clerical work.
- Ability to communicate clearly with customers and team members in writing and verbally.
- Demonstrated ability to resolve customer complaints efficiently.
- Accurate typing and data entry skills.
- What Could Set You Apart
- Ability to manage multiple tasks efficiently.
- Adaptability and initiative in dynamic work environments.
- Experience working with challenging customers.
- Understanding of customer product storage and handling requirements.
- Ability to collaborate effectively with colleagues and respond appropriately to feedback.
- Familiarity with Warehouse Management Systems.
- Familiarity with Microsoft Office Suite.
- Experience operating desktop computers.
- Physical Requirements
- Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
- Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
- Requires ability to comprehend and communicate with others verbally and/or in writing.
- May require travel by automobile and airplane for business.
- May require visits to warehouse operations in temperatures at or below freezing.
- May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
- The Company’s good-faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $18.00 to $20.25 hourly.
- Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status, as a protected veteran or any other protected category under applicable federal, state and local laws. EOE/AA M/F/D/V.
Qualifications
- Familiarity with Warehouse Management Systems.
- Familiarity with Microsoft Office Suite.
About Americold
Global leader in temperature-controlled warehousing and logistics infrastructure.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Americold
Forklift Operator
Cedar Rapids, USA
What You'll Do Under general supervision, the Forklift Operator will ensure safe and accurate receipt, storage, and shipment of food products utilizing equipment including, but not limited to, sit down and stand-up forkl
Warehouse Operations Intern - Vineland
Vineland, USA
What You'll Do You will participate in a 12-week full-time internship focused on learning the fundamentals of warehouse and distribution management within automated warehouse environments. You will contribute to process
Inventory Control Associate
Belvidere, USA
What You'll Do You will conduct regular inventory counts, record and communicate results, and assist in resolving inventory discrepancies. You will update inventory records, report operational errors, and support special
Warehouse Operations Intern - Vineland
Vineland, USA
Warehouse Operations Intern- Leesport
Leesport, USA
Inventory Control Associate
Belvidere, USA
Forklift Operator
Rochelle, USA
Forklift Operator
Rochelle, USA
Forklift Operator
Cedar Rapids, USA
Warehouse Operations Intern - Vineland
Vineland, USA
Inventory Control Associate
Belvidere, USA