Customer Service Representative

Tasks related to this position may vary and are not limited to those listed below:

Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures.

Estimates and provides quotes to customers.

Processes and verifies purchase orders.

Records customer changes and processes through production.

Analyzes warehouse items and replenishes based upon data analysis with management approval.

Processes specifications to obtain a design and/or estimate.

Supports teams to ensure proper design and execution of orders.

Identifies required materials to ensure the successful completion of orders.

Analyzes and purchases bulk buys on litho and top sheets with management approval.

Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements.

Maintains, organizes, and updates customer data.

Exemplifies a team spirit and provides exceptional support to internal team members and BCI’s customers.

Maintains a well-organized workspace.

Other tasks as assigned by supervisor.

Full-time role in an office setting.

Excellent planning and organizational skills.

Excellent interpersonal, organizational, verbal and written communication skills.

Strong decision making and problem-solving abilities.

Detail oriented.

Ability to multitask, managing multiple challenges, and dealing with a variety of situations.

Bachelor’s degree preferred.

2 plus years of experience in the corrugated packing and/or POP display manufacturing industries.

Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus.

Proficiency in Amtech, Microsoft Office and Outlook.

Demonstrated aptitude in problem-solving and decision making.

Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions.

Results-oriented and able to work both independently and within a team environment.