Customer Service Representative

What You’ll Do

• Order Management – accurately process and manage customer orders Case Management - Respond to customer enquiries via phone, email, and digital channels in a professional, timely, and customer-focused manner Data Integrity - maintain accurate customer information in CRM systems (e.g. Salesforce) Cross-Functional Collaboration - work closely with Sales and Supply Chain teams to investigate enquiries and provide timely customer updates and solutions Customer Onboarding – support new customers through the onboarding process, ensuring a smooth transition through to their first order What You’ll Bring Strong verbal and written communication Skills, with the ability to communicate clearly, professionally and empathetically A genuine passion for helping people and delivering exceptional customer experiences Excellent problem-solving, organisational, and multitasking abilities. Confidence navigating multiple systems and priorities in a fast-paced environment. A collaborative, team-first mindset with a desire to continuously learn and improve. Why Join Tip Top? Work with some of Australia's most iconic and trusted brands. Be part of a purpose-driven organisation where safety is a core value. Enjoy a flexible hybrid working model following successful completion of training. Join a collaborative, supportive, and high-performing team. Contribute to a culture that values innovation, continuous improvement, and customer excellence. Start the Conversation If this role sounds like you and you’re eager to learn, grow, and help create everyday moments of goodness, we want to hear from you. To apply for this opportunity please submit your application by clicking on the ‘Apply’ button. Our Recruitment Process typically consists of a brief, prearranged telephone or video call, followed by 1-2 interviews in-person or over Teams. We’re happy to adjust our recruitment process to support your accessibility needs. Let us know your needs in providing a positive, barrier-free recruitment process via phone on (02) 9168 4200 or email to [email protected] . Please do not call to enquire about this position as the phone number is for requesting accessibility needs only. During the recruitment process you may be required to complete pre-employment screening which can consist of a medical (includes drug & alcohol testing) and a criminal record check. At Tip Top we strive to create a place where Everyone belongs, Everyone is valued, and Everyone has equal opportunity. We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability.