Customer Service Representative

Headquartered in Grand Rapids, Michigan since 1955, Lumbermen’s operates in Michigan, Ohio, Indiana, Kentucky and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.

WHAT YOU WILL BE DOING:

Working at our Shelbyville location, our Customer Service Representative works in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Indiana market. Day-to-day responsibilities include:

Building and maintaining excellent relationships with new and existing customers

Quoting and order entry

Answering incoming customer inquiries

Customer support and timely problem resolution

Processing customer returns

Occasional delivery scheduling

Managing & maintaining inventory stock levels

Creating raving fans of the Lumbermen’s brand

Maintaining the organization, maintenance and cleanliness of the office work areas and other areas assigned by the Customer Service Manager

At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

WHO WE NEED:

An employee owner who embraces, models, and promotes Lumbermen’s Mission, Vision, and Promise and has:

A friendly, professional demeanor

Ability to be dependable

Strong written and verbal communication skills

Ability to work cooperatively with fellow employee owners

Ability to productively manage tasks and complete work accurately in a timely manner

Ability to effectively move between a variety of tasks

Key Qualifications/Requirements

High School diploma/GED required

2-5 years’ experience in a professional customer service environment

General knowledge of distribution processes preferred.

Prior experience in a building materials environment desired

Proficient in Microsoft Office