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Customer Service Representative
National Casemix Center of Excellence
Sharjah, UAE
Full-time
Mid-Senior
Onsite
Discovered Yesterday
Customer serviceVerbal and written communicationEmail and live chat supportBasic computer skillsProblem-solvingTime management
Role Overview
Customer Service Representative role.
Key Skills for This Role
Customer serviceVerbal and written communicationEmail and live chat supportBasic computer skillsProblem-solvingTime management
Full Job Posting
Position
Customer Service Representative role.
Responsibilities
- Respond to customer inquiries by phone, email, live chat, and other communication channels.
- Provide accurate information about products, services, and company policies.
- Assist with orders, account inquiries, and general support requests.
- Handle complaints and resolve customer issues professionally and promptly.
- Record interactions and maintain accurate service records.
- Follow up on outstanding inquiries and escalate complex issues when needed.
- Work with team members to improve the customer experience.
Minimum Requirements
- High school diploma or equivalent; additional qualifications are advantageous.
- Good verbal and written communication skills and a friendly, patient, customer-focused attitude.
- Basic computer skills and familiarity with email, chat, and office applications.
- Problem-solving ability, professionalism, attention to detail, and time-management skills.
- Previous customer service experience is advantageous but not essential.
Work Arrangement
- Remote or on-site depending on project requirements.
What We Offer
- Competitive salary and benefits; no compensation cadence is specified.
- Flexible working arrangements depending on project requirements.
- Training, ongoing support, career growth opportunities, and a supportive team environment.
Employment Type
The description lists both full-time and part-time employment.
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