Customer Service Representative

Provide professional and courteous customer service through inbound and outbound calls and email.

Respond to customer questions regarding program guidelines, eligibility, services, application status, and documentation requirements.

Conduct outbound calls and follow up on open leads in accordance with program requirements and performance goals.

Maintain accurate records of customer interactions and contact attempts.

Review and respond to voicemail messages and callback requests.

Address customer inquiries and complaints while maintaining a professional and service-oriented approach.

Maintain confidentiality of customer and program information.

Enter, update, and maintain accurate customer and program information in internal and external databases, including utility systems.

Research program information and customer records to provide accurate and timely assistance.

Obtain and maintain required supporting documentation for program enrollment files.

Utilize Microsoft Office, particularly Excel, to complete data entry and administrative tasks.

Perform basic mathematical calculations to assess customer eligibility and program qualifications.

High school diploma or equivalent

1 year of experience in a customer service environment

1 year of experience in an office environment performing administrative duties

Preferred:

2 years of experience in a call center environment

Preferred: Bilingual (Spanish)

Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Resource Innovations is an Equal Opportunity Employer, committed to ensuring equal employment opportunities for all job applicants and employees without regard to race, color, religion, national origin, gender, age, disability, marital status, genetics, protected veteran status, sexual orientation, or any other protected status. In addition to federal law requirements, Resource Innovations complies with applicable state and local laws governing non-discrimination in employment in every location in which the company does work.