Customer Service Representative

Overview

Main Responsibilities

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• Technical and advisory support:
• Provide precise consultations to customers regarding products (ingredients, benefits, and usage methods) based on skin type or body needs.
• Assist customers in selecting suitable makeup grades or complete skincare routines.
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• Managing communication channels:
• Promptly respond to incoming phone calls and effectively resolve customer issues.
• Manage responses to messages and comments on platforms (Instagram, TikTok, and WhatsApp Business) in a manner that reflects the company’s identity.
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• Managing requests:
• Receive and coordinate incoming purchase requests via social media and ensure their accurate entry into the system.
• Track shipment status with logistics companies and provide customers with necessary updates.
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• Handling complaints:
• Address customer complaints or issues related to products with professionalism and provide satisfactory and prompt solutions.
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• Development and inventory monitoring:
• Submit periodic reports to management regarding frequent inquiries or customer feedback on products.
• Stay updated with the latest trends and beauty products.

Skills

• Job requirements:
• Educational qualification: Diploma or equivalent (preferably in management, marketing, or beauty).
• Work experience: At least two years in customer service, specifically in the beauty, cosmetics, or personal care sectors.
• Technical skills:
• Deep knowledge of skincare and makeup basics.
• Proficiency in using customer service management (CRM) systems and social media applications.
• Personal skills:
• Excellent communication skills (clear voice, correct Arabic language, ability to persuade).
• Patience and ability to handle different personality types.
• Speed and accuracy in writing and responding.