indeed
Customer Service Representative
National Blood and Cancer Center
Riyadh, KSA
Full-time
Entry
Onsite
Discovered 1 weeks ago
Call center operationsReceptionCommunicationEnglishComputer skillsMicrosoft Word
Key Skills for This Role
Call center operationsReceptionCommunicationEnglishComputer skillsMicrosoft Word
Full Job Posting
Qualifications
- Requires two years of experience in call center and reception work.
Essential skills
- Good communication skills and good English are required.
- Computer skills and full knowledge of Word, Excel, and Microsoft tools are required.
Responsibilities
- Receive incoming and outgoing calls; respond to patient inquiries and follow up on complaints.
- Schedule patient appointments through departments, confirm upcoming clinic appointments, and follow up with patients who missed appointments.
- Answer internal calls and assist other departments.
- Follow up through the Vezeeta system, the center website, and WhatsApp.
- Coordinate and schedule doctors' clinics in the system and remind doctors about clinics.
Employer
The employer is the Blood and Cancer Center in Riyadh, Saudi Arabia.
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