Customer Service Representative - Repair Department
Full Job Posting
Duties and Responsibilities
- Under moderate supervision, performs varied tasks of intermediate complexity
- Applies intermediate and some advanced skills to perform functions of the position within assigned area
- May adapt new procedures, techniques, tools, materials and/or equipment to meet the more complex requirements functions of the position
- Resolves most questions and problems, and refers only the most complex issues to higher levels
- Processes customer orders/changes/returns according to established department policies and procedures.
- Keeps records of customer interactions, process customer accounts and file documents
- Follows communication procedures, guidelines and policies
- Has developed knowledge and skills through formal training or considerable work experience
- Entry level often for those with work experience in the skill area
- Works within established procedures with a moderate degree of supervision
- Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decision
Education and Experience
High School Diploma or equivalent w/3+ years’ experience or AA/AS/Business School w/1+ years’ experience preferred
Able to lift up to 35 pounds
Regularly performs repetitive tasks
Able to stand or sit during the shift
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
All Employees Shall
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and requirements
Report to supervision conditions or practices that are either unsafe or that may adversely impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices
About Whelen Engineering
Family-owned American manufacturer of emergency warning lights, sirens, controllers, and mass-notification systems for first responders and fleets.
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