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Customer Service Representative

AMMEGA
Reading, USA
Full-time
Entry
Hybrid
Discovered 1 months ago

Full Job Posting

  • Process customer quote requests and purchase orders.
  • Convert quotes into sales orders.
  • Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.
  • Provide customers with product information and transaction support.
  • Maintain knowledge of products, pricing, policies, and procedures.
  • Build strong customer relationships to increase loyalty and repeat business.
  • Meet departmental KPIs and performance targets.
  • Handle returns (RGAs), credits, and customer complaints.
  • Support additional projects and responsibilities as assigned.
  • 2+ years of B2B customer service experience or a college degree.
  • Strong verbal and written communication skills.
  • Strong math, analytical, and technical aptitude.
  • Ability to work independently and collaboratively.
  • Experience with: Salesforce (CRM) D365 (ERP/MRP) Order management systems
  • Salesforce (CRM)
  • D365 (ERP/MRP)
  • Order management systems
  • Proficiency with Microsoft Windows-based software.
  • Authorization to work in the United States.
  • Manufacturing industry experience.
  • Spanish bilingual skills.
  • Commitment to continuous learning and product expertise.
  • Adaptability and resourcefulness in a dynamic environment.
  • Communicates effectively and follows through on commitments.
  • Is results-oriented and deadline-driven.
  • Pays close attention to detail.
  • Prioritizes work efficiently.
  • Solves problems and provides customer-focused solutions.
  • Influences outcomes and collaborates across teams.
  • Demonstrates accountability and integrity.
  • Challenges the status quo to improve processes.
  • Delivers exceptional service to key customers.
  • Strives for excellence and continuous improvement.
  • Primarily desk-based work involving sitting, typing, and communicating.
  • Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.
  • Requires close vision and the ability to focus on detailed work.
  • Internal career advancement opportunities.
  • On-the-job training.
  • Educational support and continuous learning opportunities.
  • Access to a global network and world-class team environment.

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