Customer Service Representative

Preferred Qualifications:

• Proven sales and customer support experience. Strong communication, presentation, and active listening skills. Skilled in multitasking, prioritization, and time management. Proficient in CRM and ERP systems for tracking and transactions. Effective problem-solving and collaboration across departments. Strong product knowledge and interest in building materials. Bilingual (English/Spanish) preferred, other languages a plus. Analytical mindset with ability to interpret sales data. Committed to continuous learning and professional growth. Valid driver’s license, clean record, and reliable transportation. Authorized to work in the U.S. without sponsorship. Able to pass background checks and drug screening.
• Minimum Education:
• A high school diploma or equivalent is required.
• Preferred Education:
• Associate's or bachelor's degree in communications or business management.
• Minimum Years Of Work Experience:
• 1-2 years of customer service experience.
• Certifications:
• No certifications are required.
• Competencies:
• Customer Focus: Builds strong relationships and delivers personalized service. Effective Communication: Clear, professional verbal and written interactions. Sales Acumen: Identifies opportunities and drives business growth. CRM & ERP Proficiency: Manages customer data and transactions efficiently. Team Collaboration: Works cross-functionally with sales, logistics, and warehouse teams. Problem Solving: Resolves issues with strategic thinking and empathy. Time Management: Prioritizes tasks in a fast-paced, deadline-driven environment. Innovation & Learning: Adapts quickly and embraces continuous development. Trust & Integrity: Demonstrates reliability and alignment with company values. Cultural Fit: Embodies the “Make Money and Have Fun!” mindset.
• Job Location: