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Customer Service Representative

Rhenus Group
Plainfield, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

What You Bring:

  • 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
  • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
  • Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
  • Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
  • Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
  • Exceptional attention to detail with strong analytical and problem-solving abilities.
  • Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
  • Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
  • Bilingual English/Spanish or English/German is considered a strong asset.
  • Ability to work on-site five days per week at our Plainfield, Indiana facility.

Qualifications

  • 2+ years of customer service, account coordination, or customer support experience within logistics, warehousing, distribution, manufacturing, or a related industry.
  • Bachelor's degree in Business, Supply Chain Management, or a related field is preferred, or an equivalent combination of education and relevant experience.
  • Experience supporting customers in a contract logistics or warehouse environment is considered a strong asset.
  • Excellent verbal and written communication skills with a strong customer service mindset.
  • Proficiency with Microsoft Office, particularly Excel and Outlook; experience preparing reports, maintaining spreadsheets, and managing customer documentation.
  • Experience using Warehouse Management Systems (WMS); Blue Yonder experience is considered a strong asset.
  • Strong organizational, multitasking, and time management skills, with the ability to prioritize competing demands.
  • Exceptional attention to detail with strong analytical and problem-solving abilities.
  • Ability to build positive working relationships with customers, warehouse operations, and internal stakeholders.
  • Professional, dependable, and accountable with the ability to thrive in a fast-paced environment.
  • Bilingual English/Spanish or English/German is considered a strong asset.
  • Ability to work on-site five days per week at our Plainfield, Indiana facility.

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