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Customer Service Representative

Chubb
Phoenix, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Communication

Full Job Posting

Job Responsibilities:

  • Processing and issuance of incoming email requests for new line quotes/issuance, endorsement and cancellation of personal lines policies.
  • Support the Agency Services phone team by providing superior customer service and quality technical content via incoming telephone calls in a fast-paced, automated, high-volume contact center environment
  • Assume ownership and timeliness in handling agent requests in an efficient, accurate and professional manner
  • Demonstrate the ability to analyze information to make appropriate decisions and solve problems
  • Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products (home, auto, valuable articles/collectibles, flood, etc.)
  • Efficiently navigate multiple systems and applications to research, analyze and resolve agent requests & inquiries
  • Maintain established levels of productivity, service, and quality standards within a fast-paced operations team
  • Works collaboratively with team members and business partners to provide a quality experience for our agents
  • Responsible for cross-selling coverage to round out accounts
  • Work overtime as needed
  • Complete additional tasks and other projects/duties as assigned
  • Responsible for providing back-up to the Team Specialist
  • Act as a resource to the team
  • Assist with departmental training as assigned by department supervisor

Qualifications

  • Strong decision-making velocity in a fast-paced, high-volume environment
  • Outstanding, effective, and service focused communication skills, both verbal and written
  • Proficient in computer skills, multi-application navigation and multi-tasking
  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Demonstrate professionalism, accountability and taking personal pride in the handling of new business quotes, policy change requests and inquiries from our valued agency partners
  • Track record of success in managing competing demands, and problem solving while interacting with customers
  • Property and Casualty insurance experience a plus
  • Chubb’s ideal team member is someone with an ongoing desire for professional and personal development and is someone who learns with a high regard for accuracy and best-in-class service
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

Preferred Qualifications

  • Experience in a high-volume contact center with a strong focus on superior service is a plus!
  • Property and Casualty insurance experience a plus
  • Minimum of high school diploma or equivalent; college degree or currently pursuing is a plus!

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