Customer Service Representative-Packaging

Description

About the Opportunity

Key Responsibilities

• Accurately and timely enter and manage customer orders in accordance with accounting requirements.
• Collaborate with planning and production to prioritize, expedite, and manage orders and change requests.
• Coordinate with sister plants and external manufacturers as needed to support production requirements.
• Schedule shipments and optimize load building to meet on-time, in-full requirements while minimizing freight costs.
• Monitor customer-specific inventory programs, including Supplier Owned Inventory (SOI), and provide timely updates on inventory levels, order status, and production changes.
• Develop and maintain customer-specific reports and communicate updates to customers, sales, and operations.
• Serve as a plant representative in customer status reviews and support customer visits, training, and orientation.
• Coordinate new product and copy changes from development through initial shipment.
• Partner with Graphics to ensure priorities, information, and timelines are met.
• Support broker account management and assist Corporate Credit with accounts receivable issues.
• Participate in continuous improvement initiatives and cross-functional projects.

What We Offer

• Opportunity to support critical quality and food-safety functions
• Medical, dental, life, disability, and travel insurance
• Immediately vested 401(k) with company match
• Paid time off
• Onsite gym access
• Opportunities for employee involvement in decision-making
• Collaborative environment where your contributions make a direct impact
• Employee perks and supplier discounts
• Equal Opportunity Employer
• This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Customer Service Full-Time
• If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by emailing our Talent team at [email protected].
• ProAmpac will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

EVerify

EEO statement