Customer Service Representative

About the Department

Position Duties

• Essential functions include but are not limited to: Greet and interact with guests. Answer on-site guest questions and resolve guest issues. Accurately process monetary transactions and adhere to all cash handling policies. Introduce non-members to the Zoo Membership program highlighting benefits and value. Process admission tickets, membership enrollments/renewals/gifts through CRM software. Maintain and update membership database ensuring accuracy. Supports events by staffing check ins, membership sales, and maintaining lines. Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team, as needed. Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in. Performs other duties as assigned.
• Greet and interact with guests.
• Answer on-site guest questions and resolve guest issues.
• Accurately process monetary transactions and adhere to all cash handling policies.
• Introduce non-members to the Zoo Membership program highlighting benefits and value.
• Process admission tickets, membership enrollments/renewals/gifts through CRM software.
• Maintain and update membership database ensuring accuracy.
• Supports events by staffing check ins, membership sales, and maintaining lines.
• Supports end of day sales reconciliation, contribute to preparation / closeout of tills utilized by Guest Services team, as needed.
• Supports the Guest Services Manager with the success of events, programs, and projects the department is involved in.
• Performs other duties as assigned.

Minimum Qualifications

• Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency. Six months experience. The preferred candidate will possess: Previous customer services and telephone experience.
• The preferred candidate will possess:
• Previous customer services and telephone experience.

Other Qualifications

• Work Location: Virginia Zoological Park, 3500 Granby St., Norfolk, VA 23504 Work Hours: 32 hours per week, Wednesday through Saturday, 8:00am to 4:30 pm.

Benefits

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction. The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution. NOTE: The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type. Non-City Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.
• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking. Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization. Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union. Retirement
• Retirement
• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

Supplemental Questions