Customer Service Representative
Role Overview
The purpose of the Customer Service Representative position is to provide administrative and general office support and organization to the branch.
This is performed through various tasks including being the first point of contact when internal and external customers who enter our facility.
NOTE: This CSR will be working in the Escanaba office.
This position is through the Marquette office located in Negaunee, and the new hire will be training in the Negaunee location for the first week or two, and then afterward will only work in the Escanaba office.
Key Skills for This Role
Full Job Posting
QUALIFICATIONS:
- The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
- Education, Training, Certifications:
- High School Diploma or GED, required
- Experience, Knowledge, Skill Requirements:
- 2 years customer service
- 2 years of professional computer
- 1 year front desk experience
- 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
- Communication Skills:
- Must have the ability to effectively read, write and communicate in English with employees and customers.
- Systems and Software Skills:
- Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
- Other Qualifications:
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFP’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
- PHYSICAL & WORK ENVIRONMENT REQUIREMENTS:
- Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
- Physical Requirements:
- While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders.
- Work Environment:
- Employee will consistently be required to work indoors in an office setting, work alone and with others. Office setting are mild to moderate temperatures.
- We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer. While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
- #LI-JC2
- We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
- While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
Preferred Qualifications
- 1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant).
About Summit Fire Protection Careers
Full-service provider for fire detection, suppression, and security.
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