Customer Service Representative - Milwaukee Tool
Role Overview
Full-time, permanent Customer Service Representative role at the Milwaukee Tool Factory Service Centre in Dartmouth, Nova Scotia.
Deliver customer service to internal and external customers.
Key Skills for This Role
Full Job Posting
Position description
Full-time, permanent Customer Service Representative role at the Milwaukee Tool Factory Service Centre in Dartmouth, Nova Scotia.
Deliver customer service to internal and external customers.
What you will do
- Provide customer service and handle counter procedures, calls, orders, tool intake, inventory counts, and walk-in customer traffic.
- Maintain monetary transactions and records, and assist with inventories.
- Prioritize branch repairs and conduct warranty assessments and instant tool replacements.
- Merchandise the showroom and replenish stock.
- Maintain strong product knowledge.
What you will bring
- Effective business communication, initiative, and organizational skills.
- Outgoing approach and strength in end-user engagement and conflict resolution.
- Strong computer skills, attention to detail, and ability to stay organized.
- Team-oriented and capable of working independently.
- High school diploma required; electric-tool experience is an asset.
Schedule
- Monday to Friday, 8:00 a.m. to 4:30 p.m.
Compensation and benefits
- Annual base salary of $45,000 to $46,000.
- Benefits include health coverage, wellness program, employer-matched retirement savings, paid time off, employee discounts, recognition, and incentive programs.
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