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greenhouse

Customer Service Representative

PDQ Doors
Milford, USA
Junior · 1+ years experience
Onsite
Discovered Yesterday

Full Job Posting

🔧 What You’ll Be Doing:

As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.

Provide professional, empathetic customer service with a positive attitude

Handle a high volume of incoming calls efficiently and effectively

Communicate clearly across multiple channels to resolve issues and provide timely updates

Research and recommend solutions that best fit customer needs

Accurately document customer interactions and maintain up-to-date records

Coordinate with technicians and internal teams for seamless service delivery

Develop a deep understanding of our services and become a trusted resource

✅ What We’re Looking For:

1+ year of customer service experience (home services experience is a plus)

Strong communication and active listening skills

Organized, with excellent time management and multitasking abilities

Friendly, calm under pressure, and a team player

Familiarity with ServiceTitan is a plus—but we’re happy to train the right person

Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift

High school diploma or equivalent

💼 Why You’ll Love It Here:

Supportive, team-oriented culture where your contributions matter

Clear pathways for advancement—we promote from within

Recognition and rewards for hard work and results

Paid training and ongoing mentorship

A growing company with a reputation for excellence and integrity

🎁 What We Offer:

  • Hourly Pay: $18–$25, based on experience
  • Health, Vision, and Dental Insurance
  • Paid Time Off and Paid Holidays
  • 401(k) with company match
  • Employee Discounts and Referral Program
  • Career growth opportunities within a respected and expanding company
  • 📍 Location: Milford, OH 💼 Position Type: Full-Time, Hourly 💰 Hourly Rate: $18–$25, depending on experience 🗓️ Schedule: Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
  • Apply today and help us open the door to an even brighter future—for you and our customers.
  • Guild Garage Group LLC is an Equal Opportunity Employer AA/EOE/M/F/V/D. In compliance with the Americans with Disabilities Act, PDQ may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
  • All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
  • This posting provides details on potential commissioned compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as a salary offer.
  • Pay Range$18—$25 USD
  • By submitting your application, you consent to receive text messages, emails, and phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job opportunities, application status, and recruiting-related communications. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP. All messages are related to employment opportunities and recruiting activities.

Qualifications

  • Strong communication and active listening skills
  • Organized, with excellent time management and multitasking abilities
  • Friendly, calm under pressure, and a team player
  • Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
  • Availability to work Monday–Friday, 11AM-8PM, 1 hour meal break, with a rotating Saturday shift
  • High school diploma or equivalent
  • Supportive, team-oriented culture where your contributions matter
  • Clear pathways for advancement—we promote from within
  • Recognition and rewards for hard work and results
  • Paid training and ongoing mentorship
  • A growing company with a reputation for excellence and integrity
  • 🎁

Preferred Qualifications

  • 1+ year of customer service experience (home services experience is a plus)

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