Customer service representative

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

Are you passionate about delivering exceptional customer service and making a difference in people's healthcare journey? We are seeking a friendly, organised and proactive Customer Service Representative to join our welcoming team in St Kilda.

In this varied and rewarding role, you'll be the first point of contact for patients, referrers and healthcare professionals, helping to ensure a seamless experience while supporting the day-to-day operations of our business.

Managing and distributing patient reports accurately and efficiently

Assisting with referrals and responding to patient and referrer enquiries

Coordinating report amendments, validations and reviews when required

Recording and managing compliments, complaints and feedback

Providing administrative support across operations and marketing functions

Occasionally supporting our clinic reception teams

We're looking for someone who enjoys helping others, thrives in a fast-paced environment and takes pride in providing exceptional service.

You'll bring:

Strong verbal and written communication skills

Confidence using Microsoft Office and Outlook

A professional and friendly phone manner

Excellent organisational and time management skills

A high level of attention to detail and accuracy

The ability to maintain strict patient confidentiality

Strong problem-solving skills and initiative

The ability to work both independently and collaboratively

A positive attitude and willingness to learn

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.