Customer Service Representative

At Grace Animal Hospital , we’re more than just a veterinary clinic—we’re a team that leads with compassion, connection, and care.

We’re looking for a Full-time Customer Service Representative to join us and bring warmth, efficiency, and energy to our front desk.

Because we care—about pets, their people, and the team members who m ake it all happen.

As a full-service hospital, we offer everything from wellness care to surgery, urgent care, and fear free focused visits , with cutting-edge technology and a close-knit, supportive team.

We pride ourselves on delivering gold-standard care while making every client and patient feel seen, heard, and valued.

If you thrive in a fast-paced environment where every day makes a difference, we might be the perfect match.

• Greet clients with warmth and professionalism, in person and on the phone
• Schedule appointments and help manage the daily workflow
• Answer questions and provide clear, compassionate client education
• Maintain accurate records and update patient files
• Support the veterinary team with communication and coordination
• Process payments and check clients in and out
• Help ensure a calm, organized, and welcoming lobby experience
• A people person who loves creating great experiences from the first phone call to the final tail wag
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly
• A master multitasker who stays cool and kind even during the busiest times
• Tech-savvy and confident navigating digital systems and patient charts
• Calm, clear, and compassionate, especially when pet parents are stressed
• Eager to grow your skills in a hospital that values professional development and team culture

• Full-time
• 8-10-hour shifts
• Rotating Weekends
• No holidays
• Competitive pay, based on experience
• Medical, dental, vision, and life insurance
• Free virtual mental health services for your household (ages 13+)
• Generous CE allowance + paid CE time
• Uniform allowance
• Pet care discounts for your personal pets
• PTO, floating holidays, parental leave, and military leave
• A robust Employee Assistance Program (from finances to wellness and everything in between)
• Access to Encore Vet Group’s library of training, CE, and career development resources
• A 401(k) with up to 5% company match .

Want to work somewhere you can grow, belong, and be part of something special?

Apply today!

Check us out: www.gracepets.com

Encore Vet Group is a community of veterinary hospitals that share a passion for the profession and a strong commitment to those who provide veterinary care.

We are dedicated to a great culture, strong leadership, and high-quality medicine.

Veterinary practice success doesn’t happen without these key ingredients.

Our hospitals maintain the culture and atmosphere of a private veterinary practice while gaining access to collective resources and veterinary business management expertise to help lead their teams forward and shape their future.

Whether you're a veterinarian, technician, or support staff, our focus is to support you in doing what you love — caring for animals while advancing your career.