Customer Service Representative, Industrial Store

Norco is currently seeking an individual to fill our Industrial Store Customer Service Representative position. The Industrial Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities include, but are not limited to:

Greet customers in a professional and enthusiastic way

Answer telephone calls promptly

Demonstrate in-depth knowledge of products, placement, availability, price and use

Sell welding and safety products and services to customer

Process customer orders and accurately input customer order into the computer

Research products needed for customer special applications

Follow up on customer orders not processed correctly and remedy situation

Keep sales literature current and organized

Perform other tasks as assigned or necessary

Keep accurate cash till and run daily cash reports

Answer customer calls and transfer customers if they need service from someone else

Stock shelves when needed

Communicate with Purchasing Department regarding any special order needs

Load products into customer vehicle

Adhere to all established procedures, policies and safety rules

Assist in making deliveries

Perform other tasks as assigned or needed

Qualifications

High school graduate or equivalent

Excellent verbal and written communication skills

Excellent customer service skills

Ability to perform multiple tasks

Good working knowledge of all industrial products and gases a plus

Ability to frequently lift up to 50 lbs and occasionally lift up to 100 lbs

Ability to sit, stand, or walk for extended periods of time

Valid driver's license

Additional information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)

Health, Vision and Dental Insurance

Health Savings Account (HSA)

Medical and Dependent Care Flex Accounts (FSA)

Life Insurance provided at no cost to employee by Norco

Supplemental Accident, Disease, and Life Insurance options

Employee Tuition Reimbursement

401(k) with Employer Matching

Employee Discount on products sold by Norco

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Norco, Inc is an Equal Opportunity/Affirmative Action Employer Norco provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Norco, Inc is a Drug-Free workplace.