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Customer Service Representative II

Therm-x of California
Hayward, USA
Full-time
Mid · 3+ years experience
Onsite
USD 21-26 hourly / hour
Discovered 1 months ago
Microsoft OfficeEpicor

Full Job Posting

Responsibilities and duties include but not limited to;

  • Courteous and timely response to customer requests.
  • Develop and maintain customer satisfaction records and provide to management for review.
  • Maintain and summarize customer complaints for management review and corrective action.
  • Review open sales order reports and conduct review meetings with other sales/planning staff to ensure ship dates are accurate.
  • Communicate with manufacturing to pull in or push parts out per customer request.
  • Learn and use customers software packages to provide forecasts to management for planning purposes as wells as manage sales orders and other required communications.
  • Process, review and confirm purchase orders to customer.
  • Provide quotes upon request and obtain all necessary documentation, BOM, drawings, ECO & related info to engineering.
  • Request forecasting and submit to planning.
  • Send reschedule report to planning for review and submit to customer once validated.
  • Send RMA requests to RMA Team.
  • Learn and use Customers web-based portals to provide forecasts/demand to Management for planning purposes.
  • Review and update procedures, policies, and standards.
  • Analyze statistics and compile accurate reports as needed for Management review.
  • Take ownership of Customers’ escalations and follow through to resolution.

Qualifications and Skills;

  • 3+ years of customer service experience in a manufacturing environment
  • Some experience with an ERP/MRP operating System.
  • Ability to read, write and issue clear verbal instructions
  • Knowledge with Microsoft Office Suits
  • Working knowledge of Epicor a plus
  • Physical Demands: While performing the duties of this job, the employee is regularly required to be in a stationary position; move within the facilities, constantly operate machining equipment and tools, inspect surroundings and equipment, occasionally ascends/descends a ladder, communicate with others, detect odors, and transport equipment up to 20 pounds.
  • Work Environment: high noise level associated with a manufacturing facility

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