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Customer Service Representative I

Indiana University Health
Lafayette, USA
Full-time
Entry · 0–3 years experience
Onsite
Discovered 3 weeks ago

Full Job Posting

SCHEDULE

  • 7:30am-8pm; 3-12 hour shifts

WORK LOCATION

  • Must be available to work at South and West Urgent Care locations
  • Weekend and Holiday rotation
  • KEY RESPONSIBILITIES
  • Responds to patient/customer inquiries via phone and email in a timely and professional manner.
  • Determines the best method for problem resolution of basic issues, meeting patient/customer needs and organizational guidelines.
  • Collaborate with other departments for issue resolutions as necessary.
  • Accurately gathers and documents patient/customer information and interactions for database recording and scheduling.
  • Processes orders, exchanges, and other service requests.
  • Maintains professionalism and a positive attitude in all patient/customer interactions.

REQUIREMENTS

  • High School Diploma/GED is required.
  • Requires 0-3 years of relevant experience.
  • Requires proficiency in Microsoft Office.
  • Requires the ability to manage time effectively in a fast-paced environment

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