Customer Service Representative
Role Overview
Shift: Monday through Friday, 7:30 am - 4:00 pm
Pay: $23/hour
• Remote deposit of daily checks collected from route drivers as well as sale rep check collection
• Posting of customer checks within our application system
• Filing of deposited and following the companies established document storage policies
• Support customer service functions including but not limited to:
• Answering the customer service phone line to support the commercial team as well as direct customers
• Monitor and respond to the general email inbox
• General order entry and modification
• Processing approved discounts
• Customer credit memo support following a verification process
• Support the commercial team through interdepartmental liaison with teams such as delivery and warehouse
• Oversee the will call and sample checkout process ensuring proof of deliveries are received for all pickups.
• Provide general office support such as supply orders, meeting and event setup and preparation support.
• Other administrative and support functions as assigned.
Full Job Posting
Job Requirements:
- 2 year Business related degree (preferred).
- Excellent written and verbal communication skills with professional telephone etiquette
- Resolution driven and customer service oriented
- Ability to multi-task and meet deadlines in a fast paced, high volume environment.
- Detail oriented with strong organization skills.
- Solid computer skills including: MS Office (Excel, Word and Outlook).
- Perform wide variety of administrative duties as assigned
- Johnson Brothers is an equal opportunity employer, committed to fair treatment and hiring based on qualifications. We prohibit discrimination based on race, color, religion, gender identity, sexual orientation, age, disability, military status, or any other protected status under applicable laws.
- Worker Sub-Type:
- Regular
- Time Type:
- Full time
Preferred Qualifications
- 2 year Business related degree (preferred).
About Johnson Brothers
Family-owned wine, spirits, and beer distributor.
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