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Customer Service Representative

Brompton Bicycle
Greenford, GBR
Full-time
Mid
Onsite
Discovered 1 weeks ago
Salesforce

Full Job Posting

Skills and Experience

  • At least 1-year experience in a similar role or in bike industry
  • Able to sell to customer needs and meet sales targets
  • Able to analyse data and create relevant reports when required
  • Technical knowledge about Brompton is required
  • Familiar with a customer service platform such as Salesforce is desirable but not essential
  • Be a self-starter who can work unsupervised to high standards and with meticulous detail.
  • Professional communication and people skills with a genuine desire to provide excellent customer service
  • Strong written and verbal communication; eloquent, empathetic, and audience appropriate
  • A team player who will contribute to the continuous improvement of the department and company
  • An understanding of Brompton’s ethos and how this has shaped its brand values.
  • Able to work some weekends, early morning, or evenings.
  • Able to work remotely if required– access to reliable internet connection required.
  • Interest in cycling, outdoors activities or other sports.
  • Knowing another European language would be a plus, but not mandatory.
  • Uses AI effectively across customer service channels and provides feedback to continuously improve AI performance.
  • German speaker is desirable

Qualifications

  • At least 1-year experience in a similar role or in bike industry
  • Able to sell to customer needs and meet sales targets
  • Able to analyse data and create relevant reports when required
  • Technical knowledge about Brompton is required
  • Be a self-starter who can work unsupervised to high standards and with meticulous detail.
  • Professional communication and people skills with a genuine desire to provide excellent customer service
  • Strong written and verbal communication; eloquent, empathetic, and audience appropriate
  • A team player who will contribute to the continuous improvement of the department and company
  • An understanding of Brompton’s ethos and how this has shaped its brand values.
  • Able to work some weekends, early morning, or evenings.
  • Able to work remotely if required– access to reliable internet connection required.
  • Interest in cycling, outdoors activities or other sports.
  • Uses AI effectively across customer service channels and provides feedback to continuously improve AI performance.
  • German speaker is desirable

Preferred Qualifications

  • Familiar with a customer service platform such as Salesforce is desirable but not essential
  • Knowing another European language would be a plus, but not mandatory.

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