Customer Service Representative

PRIMARY RESPONSIBILITIES

• Act as the face of Maxcess to customers
• Provide best-in-class customer service to internal and external customers, by managing the needs of the customer through all channels.
• Recommend best product based on customers’ business application and technical requirements.

DAILY RESPONSIBILITIES

• Configure quotes and orders to customer specification within 1 hour of receipt
• Thoroughly communicate directly with customers, to ensure quote/order accuracy
• Collaborate efficiently with supporting departments, to provide accurate products to customers, meet customers’ delivery time requirements, manage complaints and returns, and ensure timely invoice payments
• Educate customers about terminology and product offerings, to improve customer satisfaction
• Tactfully enforce company policies to external customers (customer-incurred fees, units on hold limits, etc)
• Proactively ensure that customer-specific requirements are documented and current
• Identify trends in customer satisfaction and dissatisfaction, and communicate with management and field sales (Technical Support Managers) as needed
• Cultivate an environment of collaboration, open communication, and accountability
• Promote waste minimization, energy conservation, and other efforts to meet environmental objectives
• Other duties as assigned to meet departmental and company objectives

CANDIDATE REQUIREMENTS

• Bachelor's degree from four-year college/university in business, sales, or engineering, and minimum two years’ experience acting as a customer service representative

OR

REQUIRED SKILLS

• Excellent organizational skills
• Excellent written and verbal communication skills
• Self-motivation to fully own complicated tasks and with minimal supervision
• Basic mechanical aptitude, plus ability to read dimensional prints and use basic geometry
• Ability to problem-solve and navigate customer dissatisfaction while maintaining professionalism and motivation
• Proficiency in Microsoft Outlook

TOP CANDIDATES WILL HAVE SOME OR ALL OF THE FOLLOWING