Customer Service Representative

Responsible for ensuring our customers’ requirements and expectations are met and exceeded by collaborating with and supporting the sales teams.

• Processing orders accurately
• Checking data accuracy in orders and updating as needed
• Collate and distribute unsolicited requests for quotes (RFQ’s)
• Responsible for handling telephone/email quotes, generally and in support of the outside sales team as required
• Maintain sales order due dates
• Input brokered repair quotes and obtain approvals from customers
• Ensuring sales orders are fulfilled promptly and on time to the customer
• Construction of data/records packages for distribution with input from technical director
• Follow up on open orders as needed
• Gather market intel and ensure accurate entry into our inventory management system
• Review safety data sheets for chemical products and keep updated

• Actively participate and take minutes during team meetings
• On-call rotation as required
• Prepare sales forecasts and other sales data and documentation as required
• Provide support, as may be required, to other sales team members to secure business opportunities in other territories
• Other duties as assigned

· High School Diploma or equivalent

· Previous inside sales and/or customer service experience

· Must be able to communicate effectively both verbally and in writing.

· Must be able to work both independently and in a team environment

• Working knowledge of Windows and Microsoft Office products
• Previous aviation experience a plus

Jobs Reporting to this Role:

• This Role is an individual contributor.

Sedentary work.

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Repetitive motion.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• The worker must have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

• Work is generally performed in an office environment

Required employee supplied tools and gear: