Customer Service Representative
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Key skills for this role
About the Role
We are a fast-growing electronics e-commerce company specializing in smartphones, laptops, tablets, gaming devices, smartwatches, earbuds, and other gadgets.
Key Skills for This Role
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Overview
We are a fast-growing electronics e-commerce company specializing in smartphones, laptops, tablets, gaming devices, smartwatches, earbuds, and other gadgets.
We sell high-quality new and refurbished electronics and are committed to providing customers with exceptional products, honest advice, and outstanding customer service.
We are looking for a passionate and knowledgeable Customer Service & Sales Executive who understands consumer electronics and enjoys helping customers choose the right products.
Job Responsibilities
- Answer incoming customer calls professionally and politely.
- Respond to customer inquiries through phone calls, WhatsApp, email and live chat
- Provide accurate information about smartphones, laptops, tablets, gaming devices, smartwatches, earbuds, and related accessories.
- Understand customer requirements and recommend suitable products based on budget and usage.
- Explain product specifications, features, warranty terms, and pricing clearly.
- Assist customers throughout the sales process and convert inquiries into successful sales.
- Resolve customer complaints and concerns in a calm and professional manner.
- Follow up with customers to ensure satisfaction and encourage repeat business.
- Update customer records, orders, and conversations in the CRM or order management system.
- Coordinate with inventory and warehouse teams regarding product availability and delivery status.
- Stay updated on the latest technology trends, device launches, and market prices
Customer Service Skills
- Excellent communication skills in English.
- Arabic is a strong advantage.
- Hindi/Urdu is a plus.
- Strong listening and problem-solving abilities.
- Ability to handle difficult customers professionally.
- Ability to build trust and long-term customer relationships.
- Pay: AED2,000.00 - AED3,000.00 per month
- Work Location: Hybrid remote in Dubai
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