Customer Service Representative

Job Summary

Key Responsibilities

• Coordinate with Sales & Marketing Department to prepare quotations.
• Issue and send quotations, invoices, receipts, and statements to customers in a timely manner
• Handle clients' account queries.
• Issue customer account statements periodically or whenever necessary.
• Send reminders for payments and contact customers when assigned.
• Update accounting records/Zoho with new payments, balances, customer information etc.
• Follow up on outstanding payments and ensure all clients remain informed on their outstanding debts and deadlines.
• Responsible for monitoring clients’ payment status, collecting receivables and finalise project accounts for completed projects
• Responsible for preparation of progress claims and invoices, and verify details with clients.
• Organise and maintain client files with updated statements and billing information.

Qualifications

• Customer Support, Customer Service, Customer Satisfaction skills
• Excellent Phone Etiquette and Customer Experience skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Proficiency in using customer service software and tools
• Previous experience in a customer service role is preferred
• High school diploma or equivalent; a degree in a related field is a plus
• Available to start immediately