Customer Service Representative
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Key skills for this role
About the Role
We are looking for a friendly and professional Customer Service Representative to join our team. You will be the first point of contact for our customers and play a key role in delivering an excellent customer experience while ensuring customer satisfaction.
Key Skills for This Role
Full Job Posting
Overview
We are looking for a friendly and professional Customer Service Representative to join our team.
You will be the first point of contact for our customers and play a key role in delivering an excellent customer experience while ensuring customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, chat, and social media in a timely and professional manner.
- Assist customers with orders, deliveries, menu items, promotions, and store information.
- Resolve customer complaints and issues efficiently and escalate when necessary.
- Ensure a high level of customer satisfaction and follow up to ensure issues are fully resolved.
- Maintain accurate records of customer interactions and feedback.
- Work closely with other departments to improve customer experience.
Requirements
- Previous experience in customer service or a similar role.
- Excellent communication skills in English (Arabic is a plus).
- Strong problem-solving skills and a customer-first attitude.
- Good knowledge of MS Office and CRM tools.
- Ability to multitask, stay calm under pressure, and meet deadlines.
- Flexible to work in shifts, including weekends and public holidays.
What We Offer
- Competitive salary
- Training and career development opportunities.
- Supportive and positive work environment.
- Staff discounts on food and beverages.
Location:** United Arab Emirates
Pay: AED2,500.00 - AED3,000.00 per month
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