Customer Service Representative

Overview

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Understand customer needs and provide suitable financial products and service solutions.
• Follow up with prospective and existing customers to generate business opportunities.
• Build and maintain strong customer relationships through regular communication.
• Resolve customer queries, complaints, and service requests in a timely manner.
• Achieve individual sales and customer service targets.
• Maintain accurate customer records and update CRM systems.
• Coordinate with internal teams to ensure seamless customer service and issue resolution.
• Ensure compliance with company policies and regulatory requirements.

Required Qualifications

• Bachelor's degree in any discipline.
• Minimum **1–3 years of experience** in telesales, customer support, or sales within the financial services industry.
• Strong verbal communication and interpersonal skills.
• Proven ability to achieve sales targets and KPIs.
• Experience handling customer interactions over phone calls.
• Proficiency in Microsoft Office and CRM software.
• Ability to multitask and work in a fast-paced environment.

Preferred Skills

• Experience in banking, insurance, loans, investments, or other financial products.
• Strong negotiation and persuasion skills.
• Excellent problem-solving and customer relationship management abilities.
• Positive attitude with a results-driven mindset.
• Fluency in English & Hindi; knowledge of any additional regional languages (Malayalam, Tamil, Kannada, Telugu, Marathi, Gujarati.....) is an advantage.

What We Offer

• Competitive salary with attractive performance incentives.
• Career growth and learning opportunities.
• Supportive and collaborative work environment.
• Ongoing training and professional development.
• Pay: AED2,500.00 - AED3,500.00 per month

Experience

• Telesales: 1 year (Required)