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Customer Service Representative

Qatar Islamic Bank
Doha, QAT
fulltime
2 weeks ago
Customer SupportClient RelationsComplaint ResolutionEmpathyCommunication SkillsCRM Software
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Key skills for this role

Customer SupportClient RelationsComplaint Resolution
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Overview

**Qatar Islamic Bank** is Qatar’s first and largest Shari’ah-compliant bank, offering a full range of Islamic retail, corporate, and investment banking services.

A **Customer Service Representative (CSR)** helps customers by answering questions, solving problems, processing orders, and handling complaints through phone, email, chat, or in person.

Main Responsibilities

Respond to customer inquiries politely and professionally

Resolve complaints and provide solutions

Process orders, returns, refunds, or account updates

Maintain customer records in company systems

Escalate complex issues to supervisors

Follow company policies and service standards

Meet response time and customer satisfaction targets

Pay: QAR5,000.00 - QAR8,000.00 per month

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