Customer Service Representative / Dispatcher
Key Skills for This Role
Full Job Posting
Customer Service Representative / Dispatcher – Plumbing
Magnolia Heating, Cooling & Plumbing | Riverside, CA $24.00 per hour | Full-Time | Monday–Friday, 7:00 AM–4:00 PM | In-Office
Join the Magnolia Team!
Magnolia Heating, Cooling & Plumbing is growing, and we’re looking for an experienced Customer Service Representative / Dispatcher who understands the residential plumbing industry and knows how to keep customers and technicians moving.
This is not an entry-level call center position. We’re looking for someone with residential home services experience who understands plumbing terminology, can confidently speak with homeowners, and has experience working in Service Titan.
If you’re organized, comfortable in a fast-paced environment, and know how to provide an excellent customer experience while keeping a busy plumbing schedule running smoothly, we want to hear from you!
Compensation & Benefits
$24.00 per hour
Full-time, year-round position
Full benefits package
Medical insurance
Dental insurance
Vision insurance
Life insurance
401(k)
Paid time off
Paid holidays
Monday–Friday schedule
Stable, in-office position with a growing home services company
Opportunities for professional growth and advancement
What You’ll Do
Answer inbound calls and provide friendly, professional customer service
Schedule residential plumbing service calls and accurately identify customer needs
Dispatch plumbing technicians based on location, skill set, urgency, and availability
Manage and adjust the daily service board to keep technicians productive and customers informed
Communicate with customers regarding appointment times, technician arrival updates, and schedule changes
Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs
Maintain accurate customer, job, and technician information in Service Titan
Work closely with plumbing leadership and field technicians to maximize daily efficiency
Ensure service calls are properly documented and closed out
Provide an excellent customer experience from the first phone call through completion of service
What We’re Looking For
Residential plumbing or home services experience strongly preferred
Service Titan experience required
Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade
Working knowledge of common residential plumbing services and terminology
Strong phone presence and excellent communication skills
Ability to multitask and manage a busy service board
Comfortable communicating with both homeowners and field technicians
Strong attention to detail and accurate data entry
Dependable, organized, and able to work well under pressure
Sales-minded with the ability to turn customer calls into booked appointments
Positive attitude and team-first mentality
Schedule
- Monday–Friday | 7:00 AM–4:00 PM
- This is a full-time, in-office position Location: 6990 Jurupa Ave, Riverside, CA 92504
Why Magnolia?
At Magnolia Heating, Cooling & Plumbing, our office team is a critical part of our success. Our CSRs and Dispatchers help create an outstanding customer experience while giving our field technicians the support they need to succeed.
We’re continuing to grow and are looking for someone who wants more than just another job. If you have plumbing industry knowledge, Service Titan experience, and a passion for taking care of customers, we’d love to meet you.
Apply today and grow your career with Magnolia Heating, Cooling & Plumbing!
Qualifications
- Service Titan experience required
- Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade
- Working knowledge of common residential plumbing services and terminology
- Strong phone presence and excellent communication skills
- Ability to multitask and manage a busy service board
- Comfortable communicating with both homeowners and field technicians
- Strong attention to detail and accurate data entry
- Dependable, organized, and able to work well under pressure
- Sales-minded with the ability to turn customer calls into booked appointments
- Positive attitude and team-first mentality
- Schedule
- Monday–Friday | 7:00 AM–4:00 PM
- This is a full-time, in-office position Location: 6990 Jurupa Ave, Riverside, CA 92504
- Why Magnolia?
- At Magnolia Heating, Cooling & Plumbing, our office team is a critical part of our success. Our CSRs and Dispatchers help create an outstanding customer experience while giving our field technicians the support they need to succeed.
- We’re continuing to grow and are looking for someone who wants more than just another job. If you have plumbing industry knowledge, Service Titan experience, and a passion for taking care of customers, we’d love to meet you.
- Apply today and grow your career with Magnolia Heating, Cooling & Plumbing!
Preferred Qualifications
- Residential plumbing or home services experience strongly preferred
Responsibilities
- Answer inbound calls and provide friendly, professional customer service
- Schedule residential plumbing service calls and accurately identify customer needs
- Dispatch plumbing technicians based on location, skill set, urgency, and availability
- Manage and adjust the daily service board to keep technicians productive and customers informed
- Communicate with customers regarding appointment times, technician arrival updates, and schedule changes
- Make outbound calls for follow-ups, scheduling, appointment confirmations, and customer needs
- Maintain accurate customer, job, and technician information in Service Titan
- Work closely with plumbing leadership and field technicians to maximize daily efficiency
- Ensure service calls are properly documented and closed out
- Provide an excellent customer experience from the first phone call through completion of service
- Residential plumbing or home services experience strongly preferred
- Service Titan experience required
- Previous CSR, dispatcher, DSR, or call center experience in plumbing, HVAC, electrical, or another residential trade
- Working knowledge of common residential plumbing services and terminology
- Strong phone presence and excellent communication skills
- Ability to multitask and manage a busy service board
- Comfortable communicating with both homeowners and field technicians
- Strong attention to detail and accurate data entry
- Dependable, organized, and able to work well under pressure
- Sales-minded with the ability to turn customer calls into booked appointments
- Positive attitude and team-first mentality
About Magnolia Heating and Cooling
Provider of residential heating, cooling, and plumbing services.
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