Customer Service Representative (Dental & Vision Benefits) Remote in TX or In-Office San Antonio

Customer Service

Full-time

Ameritas is seeking Customer Service Representatives to drive the business by providing customer service that exceeds customer expectations and achieves customer loyalty. This is an inbound, call center position and will communicate with providers and insured members for verification of insured eligibility, plan provisions, claim status or other pertinent information. This role will be a part of our Group (dental and vision) insurance division.

Communicates by phone or written correspondence with policyholders, providers, plan participants, and field partners to answer routine questions, process transactions, or resolve issues.

Documents customer inquiries and related customer data electronically.

Assists service team(s) with back office support functions.

Protects the confidentiality of plan participants and policyholders to ensure compliance with privacy policies and procedures.

Supports department goals by achieving established service standards and metrics.

High school diploma or equivalent.

0-2 years of related experience Contact center, customer service, dental office and/or insurance experience is highly preferred.

Ability to work overtime when required to support business needs.

Excellent verbal and written communication skills. Demonstrates initiative when assessing situations.

Proficient use of computer systems and keyboarding skills.

Thrive Days - Personal time off

Paid time off (PTO)

Health Benefits: Medical, Dental, Vision

Health Savings Account (HSA) with employer contribution

Well-being programs with financial rewards

Employee assistance program (EAP)

Professional development programs

Leadership development programs

Employee resource groups

StrengthsFinder Program

Matching donations program

Paid volunteer time– 8 hours per month

Generous paid maternity leave and paternity leave

Fertility, surrogacy and adoption assistance

Backup child, elder and pet care support

Ameritas has a reputation as a company that cares, and because everyone should feel safe bringing their authentic, whole self to work, we’re committed to an inclusive culture and diverse workplace, enriched by our individual differences. We are an Equal Opportunity/Affirmative Action Employer that hires based on qualifications, positive attitude, and exemplary work ethic, regardless of sex, race, color, national origin, religion, age, disability, veteran status, genetic information, marital status, sexual orientation, gender identity or any other characteristic protected by law.