Customer Service Representative (CSR)

Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is committed to professionalism and teamwork.

Greet customers in person and by telephone in a friendly and professional manner.

Provide a welcoming and positive first impression of Bob Weaver Auto.

Answer incoming calls and direct customers to the appropriate department or team member.

Assist customers with general questions and provide timely follow-up when needed.

Maintain a clean, organized, and customer-friendly reception and waiting area.

Schedule service appointments and confirm upcoming appointments.

Assist with customer check-in and check-out processes.

Support Service Advisors with administrative tasks and customer communications.

Process payments and cashiering transactions accurately.

Coordinate rental vehicles, loaner vehicles, and transportation needs as assigned.

Scan, upload, and maintain service documents and invoices.

Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.

Assist in maintaining daily reports and records.

Serving Schuylkill County with pride for over 42 years, Bob Weaver Auto is committed to providing an exceptional customer experience while creating opportunities for our employees to grow and succeed.