Customer Service Representative

JOB OVERVIEW

Duties and Responsibilities:

• Take orders from customers on the phone, e-mail and in person.
• Read, analyze, and interpret customer’s requests, directions and schedules.
• Answer customers' technical and product related questions.
• Enter orders onto our computer system noting customers’ requirements.
• Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Prepare quotes as needed under direction from our sales team.
• Process returns and credits as required.
• Work with other internal departments.
• Crossroads C&I places a priority on retaining good employees and offers competitive pay and benefits including medical, dental, extended health and RRSP matching contributions.
• E-mail resume or deliver in person to Crossroads C&I at #105 – 12 King Edward Street Coquitlam, BC
• Compensation Range
• To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.
• QXO is North America’s largest distributor and installer of insulation; second-largest distributor of roofing products; second-largest publicly traded distributor of lumber and building materials; and largest distributor of waterproofing products. QXO is the fastest growing company in the $800 billion building products distribution industry and plans to become the tech-enabled leader by delivering best-in-class customer satisfaction and outsized returns for its shareholders. The company is targeting $50 billion in annual revenue within the next decade through accretive acquisitions and organic growth. Visit QXO.com for more information.
• QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.