Customer Service Representative
Role Overview
We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with 12,000 employees, located in 37 countries with 45 manufacturing facilities, all focused on one common purpose – to release the natural power of stone to enrich modern living.
Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
This role is part of our Rockfon business, a division of ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers. To learn more, visit www.rockfon.com.
Key Skills for This Role
Full Job Posting
What You Bring
- Associates or Bachelor’s Degree preferred; relevant experience in lieu of education
- 2+ years customer service and order entry experience
- Proficiency in MS Office – Word and Excel and SAP a plus
- Excellent communication skills both written and verbal
- Work collaboratively with both internal teams and customers
- Bilingual in Spanish a plus
What We Offer
- Competitive Pay & Benefits from Day 1: Comprehensive medical, dental, and vision plans.
- 401K Match: Up to 6%
- Paid Time Off: Generous PTO, 12 paid holidays, and parental leave.
- Educational Assistance & Career Growth: Invest in your future.
- Wellness Perks: Fitness reimbursement and EAP access.
- Safety First: Company-provided PPE and programs to keep you protected.
- The annual salary range for this role is $63,000 - $70,000. Your base salary is determined based on location, experience and the pay of employees in similar positions.
Who We Are
We are the world leader in stone wool solutions. Founded in 1937 in Denmark, we transform volcanic rock into safe, sustainable products that help people and communities thrive. We are a global company with 12,000 employees, located in 37 countries with 45 manufacturing facilities, all focused on one common purpose – to release the natural power of stone to enrich modern living.
Sustainability is central to our business strategy. Through our partnership with One Ocean Foundation and in connection with our sponsorship of the Denmark SailGP team, we help raise awareness around ocean health challenges in an effort to accelerate solutions to protect it.
This role is part of our Rockfon business, a division of ROCKWOOL Group. Rockfon delivers comprehensive ceiling system solutions, integrating stone wool and specialty metal ceiling panels with Chicago Metallic suspension systems, providing high-quality, sustainable offerings to our customers. To learn more, visit www.rockfon.com.
Qualifications
- 2+ years customer service and order entry experience
- Excellent communication skills both written and verbal
- Work collaboratively with both internal teams and customers
Preferred Qualifications
- Associates or Bachelor’s Degree preferred; relevant experience in lieu of education
- Proficiency in MS Office – Word and Excel and SAP a plus
- Bilingual in Spanish a plus
About ROCKWOOL Group
Global manufacturer of stone wool insulation and building solutions.
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