Customer Service Representative
Role Overview
Customer Service Representative opening at Applied Industrial Technologies' Calgary, Alberta location.
The role provides expert customer assistance and develops ongoing business relationships through repeated contact and consultation.
As a service and parts center, quick and efficient identification of suitable parts or solutions is important, especially during equipment breakdowns.
Occasional hands-on duties may require mechanical aptitude.
Key Skills for This Role
Full Job Posting
About Applied
Applied Canada distributes bearings, power transmission products, engineered fluid power components and systems, flow control solutions, and other industrial supplies.
The company serves MRO and OEM customers across industries including steel, mining, forestry, agriculture, automotive, oil and gas, and transportation.
Applied also provides engineering, design, systems integration, and shop services for industrial and fluid power applications.
Role overview
Customer Service Representative opening at Applied Industrial Technologies' Calgary, Alberta location.
The role provides expert customer assistance and develops ongoing business relationships through repeated contact and consultation.
As a service and parts center, quick and efficient identification of suitable parts or solutions is important, especially during equipment breakdowns.
Occasional hands-on duties may require mechanical aptitude.
Responsibilities
- Perform inside sales responsibilities and participate directly in sales activities.
- Maintain current knowledge of company service offerings; prospect for customers and demonstrate product benefits.
- Build ongoing customer relationships and respond to product inquiries in person at the branch, by phone, and by email.
- Support the outside sales force.
- Process orders accurately and promptly through the computerized order processing system.
Preferred qualifications
- Two or more years of industrial or fluid power components sales experience is preferred.
- Candidates are preferred to be self-motivated, enthusiastic, positive, and interested in customer satisfaction.
- Ability to multitask professionally in a busy office environment, with attention to detail, is preferred.
- Excellent written and verbal communication, analytical ability, and problem-solving capability are preferred.
- Computer literacy, especially Outlook, Word, and Excel, is preferred; SAP experience is an asset.
Benefits and opportunities
- Competitive compensation and bonus opportunities.
- Health, vision, and dental coverage, plus RRSP with company match.
- Paid vacation, sick time, and company holidays.
- Tuition reimbursement, development opportunities, and company-supported community involvement.
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