Customer Service Representative

Role overview

Responsibilities

• Receive and process orders by phone, email, and other channels; proactively contact customers on designated ordering days.
• Confirm quantities, pricing, availability, and delivery details; follow up on pending orders, missing information, substitutions, and special requests.
• Build customer relationships, provide product information and recommendations, and identify upselling, cross-selling, and promotional opportunities.
• Maintain customer, order, and communication records; coordinate with sales, warehouse, and delivery teams.
• Address concerns, resolve issues, and adapt to changing customer needs and business priorities.

Required qualifications

• Fluent in spoken and written French and English.
• Excellent telephone etiquette and communication skills; strong customer service and relationship-building abilities.
• Accurate data entry and attention to detail; ability to multitask, prioritize, and work efficiently in a fast-paced environment.
• Strong organizational, problem-solving, and follow-up skills; sales-oriented mindset and ability to identify upselling opportunities.
• Comfortable with inbound inquiries and outbound calls; flexible availability for daytime, evening, and weekend shifts.

Preferred qualifications

• Previous experience in customer service, order processing, or inside sales is preferred; three years of customer-service experience is listed as preferred.
• Food distribution or food service experience, ERP or order management systems familiarity, and knowledge of food products or restaurant/food-service industry are preferred.

Schedule

• Flexible scheduling is required to support customer ordering cycles and operational needs, including daytime, evening, and weekend shifts.

Pay and benefits

• Pay is $50,000–$60,000 per year.
• Benefits include casual dress and on-site parking.

Work location

• Work location is in person.