Customer Service Representative

Preferred Qualifications:

• Experience in the fire alarm, fire protection, construction, or life safety industry.
• Experience scheduling and dispatching service technicians, drivers, or field personnel.
• Familiarity with fire alarm systems, service work orders, compliance documentation, or low-voltage repair reporting.
• This role may require extended periods of sitting or standing, movement around the office or job site, and operation of standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 lbs. Field positions may involve heavy lifting, working in varying climates (including outdoor conditions), construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment (PPE) may be required. Some roles may require travel.
• Fortis Fire & Safety Inc. is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations are available for individuals with disabilities to perform the essential functions of their jobs. Employment is contingent upon successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing, in accordance with applicable laws.
• Applicant Notices
• Fortis Fire & Safety provides required federal, state, and local labor law notices to all applicants.
• Applicants may review the following notices at any time:
• Federal Notices
• FMLA General Notice (English)
• FMLA General Notice (Spanish)
• USERRA Rights Notice (English)
• USERRA Rights Notice (Spanish)
• Employee Polygraph Protection Act (EPPA) Notice (English)
• Employee Polygraph Protection Act (EPPA) Notice (Spanish)
• E‐Verify Participation Posters
• Right to Work Posters
• E-Verify Notice
• Fortis Fire & Safety Inc. participates in E‐Verify. We use E‐Verify to confirm the identity and employment eligibility of all new hires. For more information, visit https://www.e-verify.gov
• Illinois Notices
• Your Rights Under Illinois Employment Laws
• Illinois Paid Leave for All Workers Act
• Illinois Equal Pay Act – Pay Transparency Notice
• VESSA (Victims' Economic Security and Safety Act)
• Illinois Right to Privacy Poster (English)
• Illinois Right to Privacy Poster (Spanish)
• Illinois Right to Privacy Poster (Polish)
• California Notices
• CA Minimum Wage
• CA Paid Sick Leave
• CA Pregnancy Disability/CFRA Leave
• CA Whistleblower Protections
• CA Transgender Rights
• North Carolina Notices
• NC Wage & Hour Notice
• NC OSHA Notice