Customer Service Representative - Billing II
Full Job Posting
Qualifications
- Bi-lingual, English and Spanish.
- Must be 18 years or older.
- Must be a high-school graduate or have a GED.
- 1+ years of experience working in a call center handling a high volume of inbound calls.
- 1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
- Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
- Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
- Demonstrated ability using computers and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications.
- Ability to work any nine-hour shift, including breaks and lunches, between Monday-Friday, from 8:30 AM – 8:00 PM ET. Your specific shift will be assigned after training ends.
- Ability to commit to full-time attendance during training period with no absences.
- Ability to be accountable and work independently.
- Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner.
- Proficient conflict management skills including the ability to resolve stressful situations
Responsibilities
- Answer a high volume of calls from patients or their representatives, requiring you to evaluate and respond to all aspects of billing inquiries, including the ability to translate medical terminology into easy-to-understand information.
- Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution
- Thorough navigation of the Quest Billing System and other applicable applications
- Maintain tracking log of all patient contacts
- Ability to perform additional projects or tasks based on business need
- Maintain all compliance and HIPAA regulations at all times
About Quest Diagnostics
Leading provider of diagnostic information services.
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