Customer Service Representative - Bilingual Spanish (remote)

At Central Research, Inc. (CRI), we’re helping people navigate their federal student Perkins loans with compassion, clarity, and compliance. We're currently seeking bilingual (Spanish) Customer Service Representatives who are dedicated, detail-oriented, and ready to make a real impact all from the comfort of their own home.

Assist student loan borrowers with account questions, repayment options, and applications

Handle inbound and outbound calls in a fast-paced, high-volume contact center

Provide accurate, professional, and courteous support on every call

Follow federal regulations, company policies, and data security requirements

Meet established performance metrics and quality assurance standards

Must be a US Citizen

Speak fluent in English & Spanish

High School diploma or GED

6+ months of customer service in a business, non-retail environment or call center experience

6+ months of computer experience in a business setting

Proficiency in Microsoft Office tools (Word, Excel, Outlook, OneNote)

Ability to obtain and maintain a Federal Public Trust (5c) security clearance (financial/credit history and background will be reviewed): Not in default on federal student loans Demonstrated financial responsibility No felony convictions within the past 7 years Misdemeanor convictions within the past 7 years may impact eligibility No non-medical collections totaling $7,500 or more Technical & Availability Requirements Reliable high-speed internet connection (No WIFI, wired Ethernet required) Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours

Not in default on federal student loans

Demonstrated financial responsibility

No felony convictions within the past 7 years

Misdemeanor convictions within the past 7 years may impact eligibility

No non-medical collections totaling $7,500 or more

Technical & Availability Requirements

Reliable high-speed internet connection (No WIFI, wired Ethernet required)

Must have a quiet, private, and distraction-free home workspace, with no caregiving responsibilities or other interruptions during scheduled work hours

Equal Opportunity Employer, including veterans and individuals with disabilities Your Rights Poster can be found here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

CRI is currently unable to consider applicants residing in California, Hawaii, New York, Oregon, Washington, Illinois, and the city of Philadelphia. Thank you for your understanding.

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. It is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the Company.