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Customer Service Representative - Bilingual

POOLCORP
Palmetto, USA
Full-time
Mid
Onsite
Discovered 4 days ago

Full Job Posting

Responsibilities:

  • Eagerly greets walk-in and phone customers, and listens to understand their needs and challenges.
  • Treats customers as business partners, by recommending product solutions, upsell options, and complimentary items designed to make their jobs easier and more profitable.
  • Collaborates with team members and utilizes all company resources to sell Horizon's value and give customers the best service and experience possible.
  • Prepares sales orders and assists customers in selecting and loading merchandise.
  • Makes follow-up calls to potential and existing customers to introduce opportunities and solicit additional business.
  • Resolves customer complaints professionally and in a timely manner.
  • Assists in receiving, shipping, and general warehouse duties.
  • Operates a forklift safely and efficiently, maintains required certification, performs vehicle safety checks and reports discrepancies to supervisor.
  • Assists in keeping facility clean, neat, safe and operating efficiently.
  • Other duties as assigned.

Requirements:

  • Strong customer-service attitude.
  • Self-motivated and detail-oriented personality.
  • Thrives in a fast-paced environment focused on serving business owners with urgent needs.
  • Understands information and communicates clearly through spoken and written words, asks questions as appropriate, and thinks critically to identify solutions to problems.
  • A cooperative, dependable team player.
  • Good computer and record-keeping skills, and aptitude to learn ever-evolving systems, programs, handheld technology and processes.
  • Ability to frequently lift and move items that weigh up to 20 pounds and occasionally up to 75 pounds.
  • Possess or obtain forklift certification.
  • Must be 18 years of age or older to apply.
  • Preferred:
  • High school diploma or GED.
  • Bilingual (English/Spanish) a plus.
  • Irrigation experience is a huge plus and knowledge in other landscape products is helpful.
  • Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
  • All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized. This position is considered “safety-sensitive” and includes tasks or duties which could affect the safety and health of the employee performing the tasks or others.
  • POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice. The Company understands, respects, and values diversity – unique styles, experiences, identities, ideas, and opinions – while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
  • #HDIEAST1

Preferred Qualifications

  • Bilingual (English/Spanish) a plus.

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