Customer Service Representative, Bilingual

Requirements:

• This position does not require a Property & Casualty Insurance license
• High school diploma or equivalent; some college is a plus!
• 1 or more years of prior customer service experience preferred
• Demonstrated job stability and attendance records
• Solid computer, grammar and multi-tasking skills
• Comfort with a high-volume service center.
• About the Specialty Service Team:
• Support Specialty Insurance customers, including areas such as childcare, pest control, janitorial, wholesale, and workers’ compensation.
• Work in a remote call center setting with an average of 50–80 inbound calls per day.
• Join an hourly team of approximately 51 staff members and work with 2–3 systems to support customer needs.
• Location: Remote if outside of Markel office. If within radius of office, then Hybrid schedule of 2 days remote, 3 days in the office.
• Core Hours: 7:00am – 7:00pm CST, Monday – Friday based on time zone.
• Compensation:
• $21.50/hr for Spanish bilingual candidates without a P&C license.
• $23/hr for Spanish bilingual candidates with a qualifying 220 P&C license.
• P&C License Information: A Property & Casualty Insurance license is required for this position. The qualifying license is a 220 License, also known as a General Lines Agent License, for Florida. This is a comprehensive P&C insurance license that allows agents to sell and manage a wide range of commercial and personal property and casualty insurance products.
• US Work Authorization
• US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
• Pay information:
• Who we are:
• Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
• We’re all about people | We win together | We strive for better
• We enjoy the everyday | We think further
• What’s in it for you:
• In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
• Are you ready to play your part?
• Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.
• Caution: Employment scams
• Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
• All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings.
• All legitimate communications with Markel recruiters will come from Markel.com email addresses.
• We would also ask that you please report any job employment scams related to Markel to [email protected].
• Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
• Should you require any accommodation through the application process, please send an e-mail to the [email protected].
• No agencies please.