Customer Service Representative

We are seeking a Customer Service Representative who will serve customers by providing product and service information and resolve product and service problems in a fast-paced environment. We are looking for a fun hard-working individual who can deliver awesome customer service to our existing customers through Phone, Email and Live Chat.

Answer customer service calls across multiple storefronts – high-volume

Screen Technical Support calls to ensure Customers are authorized to speak with Technical Support

Respond to customer service emails across multiple storefronts – high-volume

Engage with customers through live chat

Proficiency in using CRM (NetSuite & SalesForce), Microsoft Office Applications & phone system – Strong computer skills are required

Address customer inquiries related to order returns or order issues in a timely, professional manner

Ensure appropriate resolution to any outstanding order issue is completed.

Address internal department inquiries in a timely, professional manner. Ensure appropriate resolution to any outstanding task is completed.

Document and communicate customer issues and/or complaints at the account level.

Process & approve returns (RMAs) & track RMAs in our system with notes & follow-ups with customers or internal departments to see the RMA closes out properly.

Work with FedEx/UPS/Carriers to resolve delivery issue for customer shipments or returns.

Process & approve RMA replacement sales orders when necessary

Project management of our custom product sales orders. Communication with customers by email or by phone in a time sensitive manner about customers artwork, order details, & art proofs. Effectively communicate with our production team to see custom orders are produced to customer specifications

High School Diploma or GED

Minimum of one years of customer service experience in a Distribution/Warehouse Office Environment

Phone customer service experience required.

NetSuite/SalesForce experience desired

Technology proficient required

Excellent attention to detail – Pride in accuracy of work quality output

Timeliness of work -- Ability to quickly assess customer issue and execute resolution in a timely manner

Strong communication skills written & verbal – Friendly, Professional, Upbeat

Fast-paced, quick-thinking, multi-task

Ability to work independently and in a team environment

We take our guiding values seriously. You should be someone who will:

take action . You respond quickly to customers and seek excellence in everything you do.

build trust. You always act in a customer’s best interest and do what you say you will

think BIG. You have an eye to the future and bring expertise and creativity into every interaction.

make it easy. You find ways to solve problems and bring clarity to complex challenges.

win together. You are inclusive and collaborate to delight the customer and deliver success

Levata. is a high-growth, global provider of technology solutions that unlock the power of a world in motion so modern business can thrive. Founded in 1994, Levata sells, integrates, and supports enterprise mobility and supply chain visibility solutions. The Company’s solution offerings, which include devices, software, services, and supplies, enable organizations to capture and manage data about their assets, people, and transactions. Levata’s solutions improve productivity, provide an elevated customer experience, and drive better customer results. At its core, Levata is uncompromising about customer service, delivering industry leading solutions through its solutions engineering and technical sales teams who collaborate with each customer to build long-term strategic and result-driven relationships.