Customer Service Representative

What You'll Do

• Make high-volume outbound calls to warm and hot leads
• Respond to inbound leads within minutes
• Book roofing appointments for Sales Reps quickly and accurately
• Keep CRM (ServiceTitan) records clean and up to date
• Follow up relentlessly on unbooked or aged leads
• Work closely with outside sales and installation teams
• Hit and exceed key KPIs: 85%+ booking success rate, 250+ calls, 25%+ tenant aggregator conversion, and 200+ booked estimates per month
• You'll Thrive Here If You're
• High-energy and competitive by nature
• A strong, confident phone communicator
• Motivated by a tracked, KPI-driven environment
• Organized, detail-oriented, and self-motivated
• A fast learner with strong follow-up discipline
• Experienced in sales or home improvement — a plus, but not required
• This isn't a clock-in, clock-out job. It's a performance-driven opportunity for someone who wants to grow fast, earn big, and be part of something real. If you're hungry for success, apply today and let's win together.
• Build a career with us at Guaranteed Roof