Customer Service Representative & administrator (Remote – UK Hours)

Overview

• Handle inbound calls and respond to customer enquiries professionally and efficiently.
• Manage appointment bookings, cancellations, diary scheduling, and follow-up communications & ensuring appointment booked is at full capacity
• Process and accurately record payments.
• Conduct marketing, promotional, and follow-up calls.
• Maintain accurate customer records and keep up to date
• Identify customer needs and confidently explain services available to them
• Develop and maintain strong knowledge of company services and products to confidently support enquiries and sales opportunities.
• Manage customer onboarding processes from initial engagement through completion.
• Ensure all tasks are completed accurately and within required deadlines.
• Handle confidential customer information in accordance with GDPR and company policies.